What changed across the FSM landscape — May 12 to June 8
After a quiet week in early May (covered in our May 11 roundup), the pace picked up. The two main stories of the window are ServiceTitan’s Q1 fiscal 2027 earnings on June 4 and QuoteIQ’s June 2026 update on June 5. Markate continued its AI-agent push with Mark AI on May 14 and mobile AI Estimate on June 5. Housecall Pro published the inaugural Trades 40 Under 40 Class of 2026 on May 20 and celebrated the class at its Spring Summit on June 4 (the same day as ServiceTitan’s earnings call). Jobber shipped two practical features. FieldPulse and Workiz had no public announcements during the window.
| Platform | Activity Score | Key Updates This Period | Plans From |
|---|---|---|---|
| ServiceTitan | 9/10 | Q1 FY27 earnings beat ($268.8M revenue, +25%). FY27 guidance $1.13-1.14B. | Custom enterprise |
| QuoteIQ | 9/10 | June 2026 update: 5 major new features (AI automations, estimate templates, online booking, Client Hub overhaul, subscription billing) plus smaller updates across 12 categories | $29.99/mo |
| Markate | 7/10 | Mark AI launch (male voice receptionist), Kate Follow-Up SMS, AI Estimate on mobile | $39.95/mo |
| Housecall Pro | 6/10 | Trades 40 Under 40 Class of 2026 (May 20). Spring Summit June 4. 2026 Home Spending Report (May 13). | $79/mo (1 user) |
| Jobber | 5/10 | Payment Method on booking forms (May 11). Files and Media library (May 27, Plus plan). | $39/mo (1 user) |
| FieldPulse | 2/10 | No major public announcements located in this window | Custom quote |
| Workiz | 1/10 | No public announcements during this window | $198/mo |
Activity scores are SBA’s editorial assessment based on the volume and significance of publicly documented announcements during the coverage window. Verify all pricing directly with vendors.
ServiceTitan Q1 FY27 — revenue beat, raised guidance
ServiceTitan reported fiscal first quarter 2027 results on Thursday June 4, 2026 after market close, covering the quarter ended April 30, 2026. The company beat consensus on revenue and non-GAAP EPS. The press release is filed with the SEC on Form 8-K [1].
Guidance: Q2 FY27 revenue expected at $284-286 million with non-GAAP operating income of $38-39 million. Full fiscal year 2027 revenue guidance: $1.13-1.14 billion with non-GAAP operating income of $142-147 million [1,2,3].
On the call: Co-founder and CEO Ara Mahdessian framed the company’s product narrative as “the Agentic Operating System to the Trades.” Co-founder and President Vahe Kuzoyan stated on the earnings call that “during Q1, we more than doubled the number of locations on Max” and that the company expects to “again double the number of locations on Max during Q2” [3]. Net dollar retention was reported above 110% for the quarter.
ServiceTitan continues to operate at a GAAP loss — $25.8M operating loss this quarter [1], improved from $49.5M in the prior-year period [4]. Profitability narratives in the FSM category are easier to make on a non-GAAP basis (which adds back stock-based compensation and other items) than on GAAP. Contractors evaluating ServiceTitan as a long-term platform partner should weigh the company’s eventual move toward GAAP profitability against the pricing trajectory they’re being quoted today. The company’s full GAAP and non-GAAP reconciliation is available in the Q1 FY27 earnings release filed on SEC Form 8-K [1].
QuoteIQ June 2026 update — five major new features plus smaller updates
QuoteIQ published the QuoteIQ June 2026 Update on June 5, 2026, covering everything shipped between April 23 and June 5 [5]. The release is organized into 12 categories, anchored by five major new features. QuoteIQ’s announcement title and meta description claim “60+ new features for contractors”; reviewing the post, this includes the five new features below alongside a long list of smaller updates, UX improvements, and platform changes throughout the same period. Below is a breakdown of what shipped.
The five major new features
- AI-Powered Automations — Type what you want in plain English (“remind customers 3 days before their appointment”) and AI builds the email or SMS automation template. Includes a catalog of ready-made automations organized by use case, with email and SMS previews. Customer replies route to the company email instead of a no-reply address. Custom form fields are now insertable variables in templates, with warnings if a referenced field doesn’t exist.
- Estimate Templates — Save any estimate as a reusable template. Standard, Options, and Package estimate types all supported. Pricing and line items preserved; customer details stay separate. A new Templates section in Settings handles rename, delete, and per-type filtering.
- Online Booking & Self-Scheduling — A standalone branded booking link customers use to schedule directly. Google Places address autocomplete, company timezone disclosed to the customer, double-booking protection, push notifications on each booking. Existing customers can also self-schedule from inside the Client Portal, controllable per-company and per-customer. New accessible time-picker and slot grid.
- Client Hub Upgrades — Redesigned SMS chat UI with auto-reply card and message rating. In-app voice calls placed directly from a customer’s detail screen, with call-forwarding settings. MMS picture messaging with upload progress, retry, and optimistic message bubbles. AI auto-reply built in. Improved search and filtering across conversations.
- Flexible Subscription Billing — New Manual Billing mode alongside Auto-Pay with a payment-mode picker and mode badges. Inline list of every invoice a subscription has generated. An in-app cancellation flow presents pause, discount, or downgrade as retention options. Stripe idempotency to prevent double charges. Max plan subscribers get a Dedicated Account Manager.
Smaller updates and improvements (selected)
- Estimates & Invoices: Customers can reopen previously declined estimates and request modifications. Per-contact tax overrides apply automatically. Default deposit pulls from company settings; paying a deposit auto-promotes an estimate to Accepted. Per-unit pricing on public estimates and invoices. Materials Subtotal row with inline material editing. Charge card-on-file when marking paid. Full public-link view tracking — every open of an estimate, invoice, or schedule link is logged.
- Scheduling & Calendar: Redesigned Schedule Services card. Recurring schedules with correct first-occurrence display and per-occurrence dates. Next Week / Next Month filters across calendar, jobs dashboard, revenue flow, sales tracker, employee hub, and reminders. Timezone correctness fixes for availability and calendar slots.
- Contacts & Customers: Bulk delete with CONFIRM gate and audit logging. Per-contact tax override UI. Search by address and email with mobile/desktop parity. Contact-form submissions pre-populate the customer form.
- AI across the app: AI CSV Import for estimates and invoices. Rebuilt AI Voice Agent with Test Agent screen, Call Options dialog, in-app test calls (marked TEST, no charge), setup wizard. AI auto-reply with escalation classifiers and topic blocklists. Before/After photo layouts auto-generated in the Camera tool. AI customer-name matching with fuzzy fallback. Unified AI Usage and Activity feed.
- Tools & productivity: File Manager screen with albums, trash, and uploads. Route Map upgrades with origin search and route summary. Inventory purchase orders with Draft, Received, and Cancelled statuses. Job Sharing with branded public links. Services CSV export across mobile, tablet, desktop.
- Client Portal & public pages: Customers can self-schedule, view estimates and invoices, and navigate with a left side-drawer on mobile. SEO-friendly public booking page indexable by Google with OG cards. WCAG-aware text contrast on branded surfaces.
- Platform & reliability: AI moved to Google Vertex AI across auto-reply, voice summaries, and estimate generation. Unified billing engine. Backend split into focused services (auto-reply, voice, SMS, reviews, reminders, calendar, property mapping). Rate limiting and security hardening on public endpoints. Embedded Stripe Connect onboarding. Editable company timezone. Persisted logo and brand color.
QuoteIQ pricing — June 2026
- Essentials — $29.99/month (1 user)
- Beginner — $74.99/month (2 users)
- Pro — $149.99/month (4 users)
- Elite — $299/month (10 users)
- Max — $699/month (unlimited users, Dedicated Account Manager)
All plans include AI features through IQ Credits and a 14-day free trial. Annual billing is offered at 12 months for the price of 10 [5].
Markate — Mark AI launch and Kate updates
Markate shipped three documented updates during this window [6,7,8]:
- May 14 — Mark AI launched as a male-voiced AI receptionist counterpart to the existing female-voiced Kate AI Receptionist. According to Markate’s product update post, Mark AI greets customers by name, captures details, filters spam, and answers calls 24/7 [6]. Markate did not separately disclose pricing for Mark AI on the announcement page. For reference, Kate AI Receptionist pricing was set at $1 per handled call (spam excluded) in February 2026 [9].
- May 14 — Kate AI Receptionist Follow-Up SMS. Kate now automatically sends a follow-up SMS message when someone calls [7].
- June 5 — iOS and Android mobile app update. AI Estimate generation is now available on mobile, accessible from Customer Profile, Lead Profile, and Home Page entry points. An additional phone number field was added to customer profiles. The update also fixed an iOS issue with the Add Item button requiring multiple taps [8].
Housecall Pro — Trades 40 Under 40 Class of 2026 announced
On May 20, 2026, Housecall Pro announced the inaugural Trades 40 Under 40 Class of 2026 via GlobeNewswire press release [10]. Documented facts from the announcement:
- 40 honorees selected from more than 1,300 nominations across the United States and Canada
- The class spans HVAC, plumbing, electrical, landscaping, painting, cleaning, and other home and commercial service trades
- 10 women honorees — 25% of the inaugural class
- Approximately 1 in 9 nominations came from Gen Z professionals between ages 19 and 29
- The judging panel included Tommy Mello (Founder and CEO of A1 Garage Door Service) along with Housecall Pro executives and other industry voices
- The class was celebrated in person at Housecall Pro’s Spring Summit on June 4, 2026
- Full honoree profiles are linked from the company’s announcement
On May 13, 2026, Housecall Pro also released its 2026 Home Spending Report, with a key finding that 72% of homeowners plan to stay in their current homes, driving repair-focused spending in residential trades [11].
No new product features were publicly announced during this window. Housecall Pro’s most recent product release notes remain its February 2026 batch [12].
Jobber — two practical additions
Payment Method field on request and booking forms (May 11, 2026)
Jobber added the ability to collect a credit card on file when clients submit a request or book online through Client Hub. Per the company’s product update post, the field is configurable per request or booking form, supports credit cards only (ACH is not available), and appears only when forms are viewed in Client Hub [13].
Files and Media library (May 27, 2026)
Jobber launched a unified files and media library at the client level. Per the product update post, the library brings every photo, video, and document associated with a client into one filterable view, drawing from notes, checklists, and custom forms. Photos and attachments previously stored on individual jobs remain accessible from those jobs and now also appear in the client library — no migration required. The feature is available on the Plus plan [14].
FieldPulse and Workiz — no public announcements located in window
FieldPulse: No major product announcement was located in our search of the company’s Help Center product news collection [15] for the May 12 to June 8 window. FieldPulse rarely issues formal press for product updates, so contractors evaluating the platform should check the help center directly.
Workiz: No public product or program announcements were located during the window. Starter pricing remains $198 per month.
Every update covered here was verified against the source platform’s official product update page, press release, help center documentation, or SEC filing — all linked in the Sources section below. Coverage window: May 12 through June 8, 2026. When a platform did not ship anything during the window, this roundup says so explicitly. We do not invent updates. We do not receive payment for coverage. Pricing cited reflects publicly posted rates as of June 8, 2026 and should be verified directly with the vendor.
The “SBA take” sidebar on the ServiceTitan section is opinion grounded in directly cited financial data from the Q1 FY27 earnings release. It is the only editorial commentary in this issue. All other content is factual reporting from the linked sources.